Vintage Whimsy Hire Terms & Conditions
Our hire items will be supplied to you safely packed in easy to transport crates, in a clean and well-maintained condition ready to be unpacked and used for your event.
Hire period
Hire is for a three-day period, with pick up on the day prior to the event and drop off on the day following the event; or as otherwise pre-approved.
Hire price
Goods hire does not include delivery and setup. We are happy to provide a quote for undertaking these tasks, the costs for which will be based on the location of the event and the number of items you are hiring.
Booking confirmation
Hire of equipment for a specified event date will not be secured and confirmed until the booking form is completed and returned, with ID supplied, and the 20% non-refundable hire deposit has been paid.
Pick up and return
Once your booking has been confirmed, a suitable pickup and delivery time will be established. Pick up is from our home business located in Greenhaven Drive, Palmview (just off the service road opposite Aussie World). Return is to the same location.
Transporting
The items will be safely packaged for transporting and we ask that they be returned in the same condition and in the packaging provided.
Care of crockery
Please be aware that vintage china and glassware should be handled with care, as it is more fragile than modern items. It is essential that the crockery, glassware and serving ware are not placed in a dishwasher, microwave or oven.
Dishwashing
After-use dishwashing is not required, however we would ask that excess food and liquid be removed by rinsing in warm water. Due to the delicate nature of the crockery, we prefer to hand wash everything ourselves using our home collected pure rainwater and eco-friendly cleaning product.
Security bond
A minimum $150 security bond is required (this will vary according to the combined cost of items hired). This fee is not part of your hire costs and will be refunded once the items have been checked, the goods are all accounted for and in the same condition they were supplied in.
Methods of payment
A 20% non-refundable deposit is required to confirm the booking. The remaining hire payment and security bond need to be finalised in full 2 days before the goods are picked up. We accept payments via PayPal, Visa and Mastercard credit and debit, as well as, internet bank transfers (with funds cleared).
Breakages
Unfortunately, accidents do happen, and for any damaged, broken or misplaced (lost) pieces, a replacement fee will be deducted from the security bond. At the time of booking we can supply you with a list of replacements costs.
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