Frequently Asked Questions
If this is the first time that you have considered hiring vintage crockery and you have questions, we would love to hear from you and explain how we operate.
However, you might want to check out our very user-friendly Terms and Conditions page and this list of Frequently Asked Questions below so you don't have to wait for our response. (We will always get back to you during business hours as promptly as possible.)
Does the hire price include delivery and set-up?
Our hire prices are strictly for DIY events and don’t include delivery and setup. However, if you would like to have this service included, we are happy to provide a quote based on your location (distance and time of travel required) and size of the event.
How do I make a booking?
Email us or fill in our event enquiry form with the date of your event and your hire requirements or simply send us an email to lea@vintagewhimsy.com.au
Please note for a booking to be confirmed we will require a 20% deposit to be supplied along with the name, contact details of the person hiring the items and location of the event.
Can I book a package now if I’m not sure of the exact number of guests?
Once you have completed the booking form and paid a 20% deposit (based on your estimated guest numbers) your booking is secured. You can confirm the numbers a week before the event when we will issue an invoice.
Are there any extra charges on top of the hiring?
In addition to the hire price we also require a mimimum refundable security deposit / bond of $150, for large events the fee will be higher and will be provided with your quote.
Is all your crockery old?
We have an eclectic mix of quality vintage and classically styled modern fine china. Our most popular modern ranges are from the Australian designer, Cristina Re and the iconic Royal Albert china.
Does all the crockery match?
We have several themed ranges, which you can explore on our High Tea Styles page, to create a consistent overall look. You can choose matching trios, where the teacup, saucer and side plate feature the same design; complementary trios, where the pieces share a colour palette but have different patterns; or our “crazy sets,” where every piece has a different colour or pattern for a fun and quirky table setting.
What condition is the vintage crockery in?
We only supply beautiful quality crockery and glassware with all items checked to ensure that they are free of cracks and chips but due to the age of the items, some may have a little wear, such as on the gold gilding.
What if I accidentally damage something?
If there is any damage or items aren’t returned replacement costs will be deducted from your bond. A list of replacement costs is available at the bottom of our Terms & Conditions' page.
When will my security deposit be returned?
Providing there is no damage and all goods are returned, we will return your bond in full by the day following their return.
When do I need to pay for my hire items?
Once you have received your quote, you will need to accept the quote and pay the 20% non-refundable deposit to confirm the booking. You will need to pay the rest of the invoice including the refundable security deposit three days before the goods are picked up.
Is there a minimum order amount?
Yes the minimum amount to hire is $60, unfortunately we can't accept bookings under this amount.
Do you do promotional collaboration with other local businesses?
As we love to show off our beautiful pieces whenever we can, we are happy to creatively collaborate when there is a positive outcome for both parties. Feel free to contact us to pitch your idea for styled photo shoot or other publicity opportunities.
Do you provide discounts for fundraising events?
If you are a not-for-profit group or someone organising a fundraising event and would like to work with us, please talk to us to see how we can assist and what discount we may be able to offer.
When and where do I pick up hire items?
Pick up is from our Palmview location on the day before the event and return is arranged for the day after your event, if your event is on a Saturday return is on the Monday.
We are a home-based business in Greenhaven Drive, Palmview (near Aussie World) with easy access for loading items into your vehicle?