Frequently Asked Questions
If this is the first time that you have considered hiring vintage crockery and you have questions, we would love to hear from you and explain how we operate.
However, you might want to check out our very user friendly Terms and Conditions page and this list of Frequently Asked Questions below so you don't have to wait for our response. (We will always get back to you during business hours as promptly as possible.)
Does the hire price include delivery and set-up?
Our hire prices are strictly for DIY events and don’t include delivery and setup. However if you would like to have this service included, we are happy to provide a quote based on your location and size of the event.
How do I make a booking?
Email us or fill in the contact form on our website with the date of your event and your hire requirements to firstname.lastname@example.org, we will email you back your quote/invoice. To confirm your booking, we will request a 20% deposit to be supplied along with the name and contact details of the person hiring the items.
Can I book a package now if I’m not sure of the exact number of guests?
Once you have completed the booking form and paid a 20% deposit (based on your estimated guest numbers) your booking is secured. You can confirm the numbers a week before the event when we will issue an invoice.
Are there any extra charges on top of the hiring?
In addition to the hire price we also require a refundable a minimum security deposit / bond of $150, for large events the fee will be higher and will be provided with your quote.
Is all your crockery old?
We have an eclectic mix of quality vintage and classically styled modern fine china. Our most popular modern ranges are from the Australian designer, Cristina Re and the iconic Royal Albert china.
Does all the crockery match?
We have a number of themed ranges which you can see in (link to collection), which give a consistency to the overall look, however you may find that cups will either match their saucer / cake plate or be supplied with ones that complement the design.
What condition is the vintage crockery in?
We only supply beautiful quality crockery and glassware with all items checked to ensure that they are free of cracks and chips but due to the age of the items, may have a little wear, such as on the gold gilding.
What if I accidentally damage something?
If there is any damage or items aren’t returned replacement costs will be deducted from your bond. A list of replacements costs is available here (click link).
When will my bond be returned?
Providing there is no damage and all goods are returned, we will return your bond in full by the day following their return.
When do I need to pay for my hire items?
Once you have received your quote, you will need to accept the quote and pay the refundable security deposit / bond to confirm the booking. You will need to pay the rest of the invoice before the goods are picked up.
Is there a minimum order amount?
Yes the minimum amount to hire is $60, unfortunately we can't accept bookings under this amount.
Do you do promotional collaboration with other local businesses?
As we love to show off our beautiful pieces whenever we can we are happy to creatively collaborate when there is a positive outcome for both parties. Feel free to contact us to pitch your idea for styled photoshoot or other publicity opportunities.
Do you provide discounts for fundraising events?
If you are a not-for-profit group or someone organising a fundraising event and would like to work with us, please talk to us to see how we can assist and what discount we may be able to offer.
When and where do I pick up hire items?
Pick up is from us on the day before the event and return is arranged for the day after your event, if your event is on a Saturday return is on the Monday.
We are a home-based business at Palmview (near Aussie World) with easy access for packing items into your vehicle?